In step 306, urgent program 112 determines a communication status of the communication. In this embodiment, urgent program 112 determines a communication status of the communication sent by mobile device 104 by checking the communication against the communication pattern to determine if the communication is “normal” or “abnormal”. If urgent program 112 determines the communication status of the communication is “abnormal”, then urgent program 112 deems the communication an urgent communication. For example, after business hours have ended, mobile device 104 attempts to call unavailable device 106, but a mutual communication link is not established. Urgent program 112B determines that a normal pattern of communication between mobile device 104 and unavailable device 106 has a time window during business hours. Urgent program 112B checks the communication against the communication pattern, determines the communication was made outside of business hours and is subsequently “abnormal”, then deems the communication as an urgent communication.