Transcription generation technique selection
地域：
UT
UT Salt Lake City
摘要
According to one or more aspects of the present disclosure, operations related to selecting a transcription generation technique may be disclosed. In some embodiments, the operations may include obtaining multiple user ratings that each correspond to a different one of multiple transcriptions. Each transcription may be obtained using a first transcription generation technique and may correspond to a different one of multiple communication sessions. The operations may further include selecting, for a subsequent communication session that occurs after the multiple communication sessions, a second transcription generation technique based on the user ratings. In addition, the operations may include providing the subsequent transcription to a device during the subsequent communication session.
說明書
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The embodiments discussed in the present disclosure are related to selection of a transcription generation technique.
Transcriptions of audio communications between people may assist people that are hard-of-hearing or deaf to participate in the audio communications. To provide the transcriptions to a hard-of-hearing or deaf person, a particular device or application running on a mobile device or computer may be used to display text transcriptions of the audio being received by the hard of hearing or deaf person.
The subject matter claimed herein is not limited to embodiments that solve any disadvantages or that operate only in environments such as those described above. Rather, this background is only provided to illustrate one example technology area where some embodiments described herein may be practiced.
According to one or more aspects of the present disclosure, operations related to selecting a transcription generation technique may be disclosed. In some embodiments, the operations may include obtaining multiple user ratings that each correspond to a different one of multiple transcriptions. Each transcription may be obtained using a first transcription generation technique and may correspond to a different one of multiple communication sessions. The operations may further include selecting, for a subsequent communication session that occurs after the multiple communication sessions, a second transcription generation technique based on the user ratings. In addition, the operations may include providing the subsequent transcription to a device during the subsequent communication session.
權利要求
What is claimed is:1. A method comprising:obtaining, using a first transcription generation technique, a first transcription of a first communication session between a first device associated with a first user and a second device associated with a second user; providing the first transcription to the first device during the first communication session; obtaining a first user rating of the first transcription, the first user rating indicating feedback from the first user regarding the first transcription of the first communication session; after termination of the first communication session, obtaining, using the first transcription generation technique, a second transcription of a second communication session between the first device and a third device associated with a third user; providing the second transcription to the first device during the second communication session; obtaining a second user rating of the second transcription, the second user rating indicating feedback from the first user regarding the second transcription of the second communication session; after obtaining the first and second user ratings and after termination of the second communication session, selecting, based on the first and second user ratings, a second transcription generation technique for a third communication session between the first device and a fourth device; and providing, to the first device during the third communication session, a third transcription that is obtained using the second transcription generation technique. 2. The method of claim 1 , wherein:the first transcription generation technique includes using a fully machine based automatic speech recognition system to generate the first transcription and the second transcription; and the second transcription generation technique includes using a re-voicing speech recognition system to generate the third transcription. 3. The method of claim 1 , wherein:the first transcription generation technique includes using a first fully machine based automatic speech recognition system to generate the first transcription and the second transcription; and the second transcription generation technique includes using a second fully machine based automatic speech recognition system to generate the third transcription. 4. The method of claim 1 , wherein obtaining the first user rating includes:directing presentation of a request for the first user rating on the first device after termination of the first communication session; and obtaining the first user rating from the first device based on a response to the request. 5. The method of claim 1 , wherein selecting the second transcription generation technique includes:determining a number of negative user ratings of a plurality of user ratings from the first user, which include the first user rating and the second user rating, that meet a negative rating threshold; and selecting the second transcription generation technique based on the number of negative user ratings meeting a number threshold. 6. The method of claim 1 , wherein selecting the second transcription generation technique includes:determining a ratio of negative user ratings that meet a negative rating threshold with respect to a plurality of user ratings from the first user that include the first user rating and the second user rating; and selecting the second transcription generation technique based on the ratio of negative user ratings meeting a ratio threshold. 7. The method of claim 1 , wherein selecting the second transcription generation technique includes:determining an average user rating of a plurality of user ratings from the first user that include the first user rating and the second user rating; and selecting the second transcription generation technique based on the average user rating meeting a negative rating threshold. 8. At least one non-transitory computer-readable media configured to store one or more instructions that in response to being executed by at least one computing system cause performance of the method of claim 1 . 9. A method comprising:obtaining a first user rating of a first transcription of a first communication session between a first device associated with a first user and a second device associated with a second user, the first user rating indicating feedback from the first user regarding the first transcription and the first transcription obtained using a first transcription generation technique; after termination of the first communication session, obtaining a second user rating of a second transcription of a second communication session between the first device and a third device associated with a third user, the second user rating indicating feedback from the first user regarding the second transcription and the second transcription obtained using the first transcription generation technique; selecting, based on the first and second user ratings, a second transcription generation technique for a third communication session between the first device and a fourth device; obtaining, during the third communication session, a third transcription that is obtained using the second transcription generation technique; and providing the third transcription to the first device during the third communication session. 10. The method of claim 9 , wherein:the first transcription generation technique includes using a fully machine based automatic speech recognition system to generate the first transcription and the second transcription; and the second transcription generation technique includes using a re-voicing speech recognition system to generate the third transcription. 11. The method of claim 9 , wherein:the first transcription generation technique includes using a first fully machine based automatic speech recognition system to generate the first transcription and the second transcription; and the second transcription generation technique includes using a second fully machine based automatic speech recognition system to generate the third transcription. 12. The method of claim 9 , wherein obtaining the first user rating includes:directing presentation of a request for the first user rating on the first device after termination of the first communication session; and obtaining the first user rating from the first device based on a response to the request. 13. The method of claim 9 , wherein selecting the second transcription generation technique includes:determining a number of negative user ratings of a plurality of user ratings from the first user, which include the first user rating and the second user rating, that meet a negative rating threshold; and selecting the second transcription generation technique based on the number of negative user ratings meeting a number threshold. 14. The method of claim 9 , wherein selecting the second transcription generation technique includes:determining a ratio of negative user ratings that meet a negative rating threshold with respect to a plurality of user ratings from the first user that include the first user rating and the second user rating; and selecting the second transcription generation technique based on the ratio of negative user ratings meeting a ratio threshold. 15. The method of claim 9 , wherein selecting the second transcription generation technique includes:determining an average user rating of a plurality of user ratings from the first user that include the first user rating and the second user rating; and selecting the second transcription generation technique based on the average user rating meeting a negative rating threshold. 16. At least one non-transitory computer-readable media configured to store one or more instructions that in response to being executed by at least one computing system cause performance of the method of claim 9 . 17. A system comprising:one or more processors; and one or more Non-transitory computer-readable media configured to store instructions that in response to being executed by the one or more processors cause the system to perform operations, the operations comprising:obtaining a first user rating of a first transcription of a first communication session between a first device associated with a first user and a second device associated with a second user, the first user rating indicating feedback from the first user regarding the first transcription and the first transcription obtained using a first transcription generation technique; after termination of the first communication session, obtaining a second user rating of a second transcription of a second communication session between the first device and a third device associated with a third user, the second user rating indicating feedback from the first user regarding the second transcription and the second transcription obtained using the first transcription generation technique; selecting, based on the first and second user ratings a second transcription generation technique for a third communication session between the first device and a fourth device; obtaining, during the subsequent third communication session, a third transcription that is obtained using the second transcription generation technique; and providing the third transcription to the first device during the third communication session. 18. The system of claim 17 , wherein:the first transcription generation technique includes using a fully machine based automatic speech recognition system to generate the first transcription and the second transcription; and the second transcription generation technique includes using a re-voicing speech recognition system to generate the third transcription. 19. The system of claim 17 , wherein:the first transcription generation technique includes using a first fully machine based automatic speech recognition system to generate the first transcription and the second transcription; and the second transcription generation technique includes using a second fully machine based automatic speech recognition system to generate the third transcription. 20. The system of claim 17 , wherein selecting the second transcription generation technique includes:determining an average user rating of a plurality of user ratings from the first user that include the first user rating and the second user rating; and selecting the second transcription generation technique based on the average user rating meeting a negative rating threshold.
意見反饋