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Transcription generation technique selection

專利號
US10867609B2
公開日期
2020-12-15
申請人
Sorenson IP Holdings, LLC(US UT Salt Lake City)
發(fā)明人
Michael Holm
IPC分類
G06K15/02; H04N1/00; G10L15/26; G10L15/22; H04L29/08
技術(shù)領(lǐng)域
ratings,may,speech,technique,user,first,generation,be,or,in
地域: UT UT Salt Lake City

摘要

According to one or more aspects of the present disclosure, operations related to selecting a transcription generation technique may be disclosed. In some embodiments, the operations may include obtaining multiple user ratings that each correspond to a different one of multiple transcriptions. Each transcription may be obtained using a first transcription generation technique and may correspond to a different one of multiple communication sessions. The operations may further include selecting, for a subsequent communication session that occurs after the multiple communication sessions, a second transcription generation technique based on the user ratings. In addition, the operations may include providing the subsequent transcription to a device during the subsequent communication session.

說明書

For example, in some embodiments, the transcription system 130 may be configured to identify negative user ratings of the first technique ratings. For example, in some embodiments, the transcription system 130 may be configured to identify which of the first technique ratings meet a negative rating threshold. In some embodiments, meeting the negative rating threshold by a particular user rating may include having a user rating value that indicates a level of user satisfaction that is below a particular standard. For example, in some embodiments the user ratings may have values that are based on an adjective-based scale. In these or other embodiments meeting the negative rating threshold may include having a user rating that is “bad” or “very bad.” As another example, in some embodiments the user ratings may have values that are based on a numerical scale from 1-5 in which 5 indicates a high level of user satisfaction and 1 indicates a low level of user satisfaction. In these or other embodiments, scores that are below “3” may meet the negative rating threshold. In these or other embodiments, the transcription system 130 may be configured to identify the user ratings that meet the negative rating threshold as “negative user ratings.” The above examples of negative rating thresholds are merely examples as negative rating thresholds may vary depending on particular considerations that may be applicable to particular instances. For example, the negative rating thresholds may be determined based on rating system, consumer feedback, system constraints, consumer retention, and system use, among others.

權(quán)利要求

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