FIG. 2 illustrates a flowchart of an example method 200 to select a transcription generation technique. The method 200 may be arranged in accordance with at least one embodiment described in the present disclosure. One or more operations of the method 200 may be performed, in some embodiments, by a device or system, such as the transcription system 130, the first device 104, and/or the second device 106 of FIG. 1 or the system 300 of FIG. 3, or another device or combination of devices. In these and other embodiments, the method 200 may be performed based on the execution of instructions stored on one or more non-transitory computer-readable media. Although illustrated as discrete blocks, various blocks may be divided into additional blocks, combined into fewer blocks, or eliminated, depending on the desired implementation.

The method 200 may begin at block 202, where multiple user ratings may be obtained. The user ratings may each correspond to a different one of multiple transcriptions. In these or other embodiments, each of the multiple transcriptions may be obtained using a first transcription generation technique. Additionally or alternatively, each of the multiple transcriptions may correspond to a different one of multiple communication sessions. In some embodiments, the first transcription generation technique may include using a first fully machine based automatic speech recognition system to generate the transcriptions.