With reference to FIGS. 2 and 3A-3B, priorities can mean different things to different users. In some examples, priorities can affect presentation characteristics differently for different users. For instance, a customer service ticket associated with a code glitch can be of high priority to a developer but may be of low priority to a designer. As such, in some examples, the component of the server(s) 102 can modify priorities and/or presentation characteristics based at least in part on user data associated with recipient user(s).