Contextual communication and service interface
摘要
說明書
Accordingly, a first example embodiment may involve obtaining, from a database, an incident record relating to a user. The user may be associated with a managed network that is remotely managed by a remote network management platform. The first example embodiment may also involve generating and providing, for display on a graphical user interface, a single window of the graphical user interface. The single window may include a dialog region, an incident record region, and a suggestion region. The dialog region may include a first location for displaying a conversation between the user and an agent, and a second location for entering a message to be added to the conversation. The incident record region may include the incident record, where components of the incident record contain at least one of an identifier of the user, an incident status, and an incident description. The suggestion region may be for displaying a set of suggested messages for use by the agent to add to the conversation.
