Contextual communication and service interface
摘要
說(shuō)明書
These and other improvements are described in more detail below, though it should be understood that the operations described below are for purposes of example. Systems relating to user assistance may provide other improvements as well.
In some embodiments, an enterprise may operate the user assistance system (e.g., manage incident records and conversations with users associated with the managed network) to provide the enterprise's services to users. However, in other embodiments, the enterprise may operate the user assistance system on behalf of a client or another entity to facilitate that client's processes and provide that client's services to users. Further, in other embodiments, the enterprise may operate the user assistance system to provide to users both the enterprise's services and client's services, either separately, or as an integration of both services. The client may also operate the user assistance system, in some instances. In any event, for brevity's sake, the term “enterprise” may refer herein to an enterprise and/or a client of the enterprise. Furthermore, any individual (e.g., of the enterprise and/or client of the enterprise) that operates the user assistance system on behalf of the enterprise to provide assistance to users may be referred to herein as an “agent.”
