FIG. 7C illustrates a template 728 being displayed at location 712. As shown, the template 728 does not include any components from the incident record region 704. The agent may edit the text of the template 728 (i.e., add or delete text from the template). In some embodiments, editing the text of the template 728 in location 712 may have no effect on the original version of the template 728 stored in the database. In other embodiments, however, when the agent makes edits to the template 728, the user assistance system may propagate those edits to the original version of the template 728 stored in the database, perhaps in response to the user assistance system first prompting the agent to approve the propagation of the edits. As shown in FIG. 7C, the suggestion region 706 present in FIG. 7A is not included in window 700, though it may be included in other embodiments.
