In an embodiment, agents are associated with a sponsoring organization that sells or supplies products with the assistance of the call center. In an embodiment, the organization generates sales of one or more product through advertisements that give a phone number to prospective customers, and the prospective customers call into the call center using this phone number. In an embodiment of the answering queues system shown in FIG. 5, the agents in first pool 560 are authorized to offer an advertised product to a prospective customer (inbound caller), while the agents in second pool 570 are not authorized to offer the advertised product. In the present disclosure, for an agent to be authorized to offer a product to a prospective customer or lead means that the agent is authorized to pursue a sale of the product to the lead. In this embodiment, placing an inbound caller in the first call queue 554 may be considered a priority queue assignment, while placing the inbound caller in the second call queue 558 may be considered a subordinate queue assignment.
