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Systems and methods for a two-tier machine learning model for generating conversational responses

專(zhuān)利號(hào)
US11616741B2
公開(kāi)日期
2023-03-28
申請(qǐng)人
Capital One Services, LLC(US VA McLean)
發(fā)明人
Kunlaya Soiaporn; Victor Alvarez Miranda; Pamela Katali; Arturo Hernandez Zeledon; Rui Zhang; Kwan-Yuet Ho
IPC分類(lèi)
H04L51/02; G06K9/62; G10L15/16; G06N20/20
技術(shù)領(lǐng)域
learning,model,intent,machine,user,may,tier,or,in,cluster
地域: VA VA McLean

摘要

Methods and systems are described for generating dynamic conversational responses using two-tier machine learning models. The dynamic conversational responses may be generated in real time and reflect the likely goals and/or intents of a user. The two-tier machine learning model may include a first tier that determines an intent cluster based on a feature input, and a second tier that determines a specific intent from the cluster.

說(shuō)明書(shū)

In some embodiments, machine learning model 202 may include an artificial neural network (e.g., as described in FIG. 3 below). In such embodiments, machine learning model 202 may include an input layer and one or more hidden layers. Each neural unit of machine learning model 202 may be connected with many other neural units of machine learning model 202. Such connections can be enforcing or inhibitory in their effect on the activation state of connected neural units. In some embodiments, each individual neural unit may have a summation function which combines the values of all of its inputs together. In some embodiments, each connection (or the neural unit itself) may have a threshold function such that the signal must surpass before it propagates to other neural units. Machine learning model 202 may be self-learning and trained, rather than explicitly programmed, and can perform significantly better in certain areas of problem solving, as compared to traditional computer programs. During training, an output layer of machine learning model 202 may correspond to a classification of machine learning model 202 and an input known to correspond to that classification may be input into an input layer of machine learning model 202 during training. During testing, an input without a known classification may be input into the input layer, and a determined classification may be output.

權(quán)利要求

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