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Personalized temporary unsubscribe mechanisms for email subscriptions

專利號
US11616746B1
公開日期
2023-03-28
申請人
Adobe Inc.(US CA San Jose)
發(fā)明人
Vishnu Singh; Ram Bhushan Agrawal; Medha Kumari; Deepansh Rawal
IPC分類
H04L51/212; H04L51/18; H04L51/214
技術(shù)領(lǐng)域
email,emails,user,temporary,management,options,or,period,system,in
地域: CA CA San Jose

摘要

In some embodiments, techniques for generating personalized unsubscribe options for emails are provided. For example, a subscription management system can access information associated with an active email subscription and a user profile for a user. The subscription management system can determine a temporary unsubscribe time period for the user based on the information associated with the active email subscription and the profile of the user. The subscription management system can embed multiple unsubscribe options in an email to be sent to the user. The multiple unsubscribe options can represent respective unsubscribe time periods including the temporary unsubscribe time period. The subscription management system can cause the email to be sent to the user and receiving a selection among the multiple unsubscribe options indicating a selected unsubscribe time period. The subscription management system can change the active email subscription to a suppressed email subscription associated with the unselected unsubscribe time period.

說明書

Each user may be associated with a user profile 120. The user profile 120 for a user includes various information about the user. For example, the user profile 120 may include the demographic data of the user, such as age, gender, and race. Other examples of demographic data may include geographical location, parental status, marital status, education history, employment history, income, hobbies, frequently purchased products, home ownership status, political affiliation, religious affiliation, disabilities, nationality, etc. The user profile 120 may also include activity data, such as the actions taken by the user with respect to the subscribed emails. These actions can include opening emails, clicking links in the emails, purchases or other subscriptions, and so on.

In some examples, the user profile 120 may be generated by a service configured to store user data and interactions in a central data storage to create a consistent and comprehensive view of each user. The service is configured to match behaviors and interests to users to generate the user profile 120. The service can also perform tasks such as computations and make decisions based on the user profile 120.

The subscription management system 102, for example using the subscription management module 104, estimates one or more temporary unsubscribe periods for temporarily suppressing the subscription emails for the users. If a user selects a temporary unsubscribe option, the user is moved to a suppressed subscription list 116 along with the selected unsubscribe time period. Users on the suppressed subscription list 116 do not receive subscription emails for the duration of the selected unsubscribe period.

權(quán)利要求

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