Systems and methods for multi-agent messaging
摘要
說明書
A computer-implemented method may comprise receiving an administrator account registration for an administrator account for a multi-agent entity; registering the administrator account as associated with the multi-agent entity; receiving an agent account registration for an agent account for the multi-agent entity; receiving an incoming message for the multi-agent entity from a user client device associated with a user account; and sending the incoming message to an agent client device associated with the agent account based on a message sharing authorization for the agent account by the administrator account.
A computer-implemented method may further comprise receiving a message-thread forward for a message thread between the user account and the administrator account from the administrator account, the message-thread forward specifying the agent account; registering the message thread with the agent account on a messaging server device; receiving the incoming message for the multi-agent entity from the user client device at the messaging server device; and sending the incoming message to the agent client device based on the registering of the message thread with the agent account.
A computer-implemented method may further comprise the incoming message associated with the message thread.
A computer-implemented method may further comprise forwarding a thread forwarding payload from the administrator account to the agent account, the thread forwarding payload comprising security information empowering the agent client device to access the message thread.
A computer-implemented method may further comprise the security information comprising one or more encryption keys, the message encrypted based on an encryption key of the one or more encryption keys.
