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Systems and methods for multi-agent messaging

專利號
US11616747B1
公開日期
2023-03-28
申請人
WhatsApp LLC(US CA Menlo Park)
發(fā)明人
Brian Lange Acton; Mubarik F Imam; Daniel Charles Cocuzzo
IPC分類
H04L51/214; H04L51/216
技術(shù)領(lǐng)域
messaging,agent,message,client,broadcast,thread,may,device,sender,recipient
地域: CA CA Menlo Park

摘要

Systems and methods of the disclosure include receiving a message from a user at a user client device for a multi-agent entity. The message initiates a message thread between the user and the multi-agent entity. An administrator user for the multi-agent entity is determined and the message thread is forwarded to the administrator at an administrator client device. The method facilitates an exchange of security information between the administrator client device and the user client device. The method includes receiving a message thread forwarding a command from the administrator client device to forward the message thread to an agent of the multi-agent entity at an agent client device. The command can comprise a payload containing the security information.

說明書

Administrators may be empowered to access the messaging system from multiple endpoints. For instance, an administrator may be empowered to access the messaging system from a desktop or laptop computer and from a touch-screen device such as a smartphone. Accessing the messaging system from multiple devices may be empowered by, for instance, having a primary device that manages end-to-end encryption, with the secondary device accessing the messaging system through the primary device.

Agent Registration

FIG. 5 illustrates an embodiment of the multi-agent messaging system 100 performing an agent registration for an agent using an agent client device 505.

An agent registration may include actions by the agent on an agent client device 505. The user interface component 430 may receive an agent account registration command 510 from the agent and pass the agent account registration command 510 to a messaging component 440. The messaging component 440 then performs an agent account registration 550 with the messaging server 410.

The agent management component 470 receives the agent account registration 550 for an agent account for the multi-agent entity from the agent client device 505. The agent management component 470 performs an agent registration 560 for the agent account with the agent mapping repository 415. The agent registration 560 indicates that the agent account is an agent for a specified multi-agent entity.

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