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Systems and methods for multi-agent messaging

專利號
US11616747B1
公開日期
2023-03-28
申請人
WhatsApp LLC(US CA Menlo Park)
發(fā)明人
Brian Lange Acton; Mubarik F Imam; Daniel Charles Cocuzzo
IPC分類
H04L51/214; H04L51/216
技術領域
messaging,agent,message,client,broadcast,thread,may,device,sender,recipient
地域: CA CA Menlo Park

摘要

Systems and methods of the disclosure include receiving a message from a user at a user client device for a multi-agent entity. The message initiates a message thread between the user and the multi-agent entity. An administrator user for the multi-agent entity is determined and the message thread is forwarded to the administrator at an administrator client device. The method facilitates an exchange of security information between the administrator client device and the user client device. The method includes receiving a message thread forwarding a command from the administrator client device to forward the message thread to an agent of the multi-agent entity at an agent client device. The command can comprise a payload containing the security information.

說明書

A plurality of sender-driven group messages 770 may correspond to one solution to sending group messages—messages directed to more than one recipient—using the messaging system 750. The sender client device 720-2 may transmit a sender-driven group message to each of the recipient client devices 720-4, 720-5, and 720-6 through an individual submission of each of the sender-driven group messages 770 to the messaging system 750 for each of the recipient client devices 720-4, 720-5, and 720-6. It will be appreciated that more than three recipient client devices may be specified. Each of the sender-driven group messages 770 may be encrypted using an encryption key, specific to each of the plurality of recipient client devices, one encryption key for each from a plurality of encryption keys corresponding to a plurality of recipient client devices. This may prevent the messaging system 750 from reading the contents of any of the sender-driven group messages 770. Because each of the sender-driven group messages 770 was individually addressed to and for delivery to a particular recipient client device, a public key for each of the recipient client devices 720-4, 720-5, and 720-6 may be forwarded from the recipient client devices 720-4, 720-5, and 720-6 to the sender client device 720-2 by the messaging system 750, with each of the recipient client devices 720-4, 720-5, and 720-6 remaining the only device capable of decrypting the particular sender-driven group message transmitted to it by virtue of maintaining the private key corresponding to its shared public key as a secret.

權利要求

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