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Systems and methods for multi-agent messaging

專利號
US11616747B1
公開日期
2023-03-28
申請人
WhatsApp LLC（US CA Menlo Park）
發(fā)明人
Brian Lange Acton; Mubarik F Imam; Daniel Charles Cocuzzo
IPC分類
H04L51/214; H04L51/216
技術領域
messaging,agent,message,client,broadcast,thread,may,device,sender,recipient
地域： CA CA Menlo Park

摘要

Systems and methods of the disclosure include receiving a message from a user at a user client device for a multi-agent entity. The message initiates a message thread between the user and the multi-agent entity. An administrator user for the multi-agent entity is determined and the message thread is forwarded to the administrator at an administrator client device. The method facilitates an exchange of security information between the administrator client device and the user client device. The method includes receiving a message thread forwarding a command from the administrator client device to forward the message thread to an agent of the multi-agent entity at an agent client device. The command can comprise a payload containing the security information.

說明書

FIG. 1 illustrates a block diagram for a multi-agent messaging system 100. In one embodiment, the multi-agent messaging system 100 may comprise a computer-implemented system having software applications comprising one or more components. Although the multi-agent messaging system 100 shown in FIG. 1 has a limited number of elements in a certain topology, it may be appreciated that the multi-agent messaging system 100 may include more or less elements in alternate topologies as desired for a given implementation.

Messaging servers 110 may comprise one or more messaging servers operated by a messaging platform as part of a messaging system. A messaging server may comprise an Internet-accessible server, with the network 120 connecting the various devices of the messaging system comprising, at least in part, the Internet. A messaging system may use the messaging servers 110 to support messaging for various user client devices.

A user may own and operate a smartphone device 150. The smartphone device 150 may comprise an iPhone? device, an Android? device, or any other mobile computing device conforming to a smartphone form. The smartphone device 150 may be a cellular device capable of connecting to a network 120 via a cell system 130 using cellular signals 135. In some embodiments and in some cases the smartphone device 150 may additionally or alternatively use Wi-Fi or other networking technologies to connect to the network 120. The smartphone device 150 may execute a messaging client, web browser, or other local application to access the messaging servers 110.

權利要求

1
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