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Systems and methods for multi-agent messaging

專利號
US11616747B1
公開日期
2023-03-28
申請人
WhatsApp LLC(US CA Menlo Park)
發(fā)明人
Brian Lange Acton; Mubarik F Imam; Daniel Charles Cocuzzo
IPC分類
H04L51/214; H04L51/216
技術(shù)領(lǐng)域
messaging,agent,message,client,broadcast,thread,may,device,sender,recipient
地域: CA CA Menlo Park

摘要

Systems and methods of the disclosure include receiving a message from a user at a user client device for a multi-agent entity. The message initiates a message thread between the user and the multi-agent entity. An administrator user for the multi-agent entity is determined and the message thread is forwarded to the administrator at an administrator client device. The method facilitates an exchange of security information between the administrator client device and the user client device. The method includes receiving a message thread forwarding a command from the administrator client device to forward the message thread to an agent of the multi-agent entity at an agent client device. The command can comprise a payload containing the security information.

說明書

The user client device 605, first agent client device 1155, other agent client device 505, and possibly additional agent client devices perform a group encryption initiation 1152 in response to the messaging initiation 1151. The group encryption initiation 1152 may be performed with the user client device 605 and every agent client device for the multi-agent entity. Alternatively, the group encryption initiation 1152 may be performed with the user client device 605 and every default agent client device for the multi-agent entity. This group encryption initiation 1152 provides for the forwarding of messages in the group message thread between the user client device 605, agent client device 1155, other agent client device 505, and any other agent client devices for the multi-agent entity. The agent client devices for the multi-agent entity may then engage in a message exchange 1153 with the user client device 605.

The message thread with the multi-agent entity may be labelled either according to the individual agents that participate in it or according to the multi-agent entity as a whole. Similarly, the individual messages in the message thread may be labelled according to the individual agents that participate in it or according to the multi-agent entity as a whole.

權(quán)利要求

1
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