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Systems and methods for multi-agent messaging

專利號(hào)
US11616747B1
公開日期
2023-03-28
申請(qǐng)人
WhatsApp LLC（US CA Menlo Park）
發(fā)明人
Brian Lange Acton; Mubarik F Imam; Daniel Charles Cocuzzo
IPC分類
H04L51/214; H04L51/216
技術(shù)領(lǐng)域
messaging,agent,message,client,broadcast,thread,may,device,sender,recipient
地域： CA CA Menlo Park

摘要

Systems and methods of the disclosure include receiving a message from a user at a user client device for a multi-agent entity. The message initiates a message thread between the user and the multi-agent entity. An administrator user for the multi-agent entity is determined and the message thread is forwarded to the administrator at an administrator client device. The method facilitates an exchange of security information between the administrator client device and the user client device. The method includes receiving a message thread forwarding a command from the administrator client device to forward the message thread to an agent of the multi-agent entity at an agent client device. The command can comprise a payload containing the security information.

說明書

The centralized server device 1320 may execute a messaging server 1350. The messaging server 1350 may comprise a messaging server for a messaging system 110. The messaging server 1350 may provide messaging operations for a plurality of client devices 1310, receiving and sending messages between the client devices 1310. The client devices 1310 may correspond to one or more of a smartphone device 150, tablet device 160, personal computer device 170, and/or any other client device. The centralized server device 1320 may comprise the agent mapping repository 415 as a local data store.

FIG. 14 illustrates a block diagram of a distributed system 1400. The distributed system 1400 may distribute portions of the structure and/or operations for the multi-agent messaging system 100 across multiple computing entities. Examples of distributed system 1400 may include without limitation a client-server architecture, a 3-tier architecture, an N-tier architecture, a tightly-coupled or clustered architecture, a peer-to-peer architecture, a master-slave architecture, a shared database architecture, and other types of distributed systems. The embodiments are not limited in this context.

權(quán)利要求

1
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