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Merging communication sessions and communication channels

專利號(hào)
US12200020B2
公開日期
2025-01-14
申請(qǐng)人
Capital One Services, LLC(US VA McLean)
發(fā)明人
Austin Walters; Jeremy Goodsitt; Mark Watson; Vincent Pham; Galen Rafferty; Reza Farivar; Anh Truong
IPC分類
H04L65/1083; G06F40/279; H04L51/04; H04L67/50
技術(shù)領(lǐng)域
session,sessions,user,message,merger,may,common,channel,analyzer,merge
地域: VA VA McLean

摘要

System, apparatus, and methods are described for monitoring communication sessions and determining to merge two or more of the communication sessions sharing a common ground into a common communication session. A common communication channel may be determined for the common communication session. The two or more communication sessions may be merged to generate the common communication session using the common communication channel.

說明書

Alternatively or in addition, the message analyzer 232 may determine whether the first communication session and the second communication session share a common ground by determining whether the two communication sessions have a same or similar topic. Even if they do not share one or more keywords, the first communication session and the second communication session may be related to a same or similar topic or subject. If the two communication sessions have a same or similar topic, the message analyzer 232 may determine the first communication session and the second communication session share a common ground. For example, the first communication session may have 10 occurrences of “presidential election,” and the second session may have 8 occurrences of “the White House” and 13 occurrences of “vote.” The message analyzer 232 may determine that the first communication session and the second communication session have a common topic of presidential election and thus may share a common ground.

Alternatively or in addition, the message analyzer 232 may determine whether the first communication session and the second communication session share a common ground by determining whether the two communication sessions are related to a same or similar subject. For example, the message analyzer 232 may determine that the first communication may have 11 occurrences of “planets” and the second communication may have 9 occurrences of “Earth.” The message analyzer 232 may determine that the first communication session and the second communication session are related to a common subject of planets of the Milky Way galaxy and thus may share a common ground.

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