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Merging communication sessions and communication channels

專利號
US12200020B2
公開日期
2025-01-14
申請人
Capital One Services, LLC（US VA McLean）
發(fā)明人
Austin Walters; Jeremy Goodsitt; Mark Watson; Vincent Pham; Galen Rafferty; Reza Farivar; Anh Truong
IPC分類
H04L65/1083; G06F40/279; H04L51/04; H04L67/50
技術(shù)領(lǐng)域
session,sessions,user,message,merger,may,common,channel,analyzer,merge
地域： VA VA McLean

摘要

System, apparatus, and methods are described for monitoring communication sessions and determining to merge two or more of the communication sessions sharing a common ground into a common communication session. A common communication channel may be determined for the common communication session. The two or more communication sessions may be merged to generate the common communication session using the common communication channel.

說明書

If the message analyzer 232 determines that two or more communication sessions share a common ground and that users associated with the two or more communication sessions are related, the message analyzer 232 may send, to the session merger tool 234, an indication that the two or more communication sessions share a common ground and that users associated with the two or more communication sessions are related. Based on the indication, the session merger tool 234 may determine to recommend merging the two or more communication sessions to generate a common communication session between the user 1, the user 2, and the user 3. The session merger tool 234 may determine a common communication channel for the common communication session. The common communication channel may be determined based on the communication channels for the two or more communication sessions, communication channels used for prior communication sessions between the users, and/or content of the two or more communication sessions.

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