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Merging communication sessions and communication channels

專利號
US12200020B2
公開日期
2025-01-14
申請人
Capital One Services, LLC（US VA McLean）
發(fā)明人
Austin Walters; Jeremy Goodsitt; Mark Watson; Vincent Pham; Galen Rafferty; Reza Farivar; Anh Truong
IPC分類
H04L65/1083; G06F40/279; H04L51/04; H04L67/50
技術(shù)領(lǐng)域
session,sessions,user,message,merger,may,common,channel,analyzer,merge
地域： VA VA McLean

摘要

System, apparatus, and methods are described for monitoring communication sessions and determining to merge two or more of the communication sessions sharing a common ground into a common communication session. A common communication channel may be determined for the common communication session. The two or more communication sessions may be merged to generate the common communication session using the common communication channel.

說明書

As another example, the message analyzer 232 may determine the similarity or time distance between the first and second communication sessions based on times associated with the first and second communication sessions. For example, if the second communication session is opened right after (e.g., in 10 seconds) the first communication session is opened and/or a text message in the second communication session is transmitted right after (e.g., in 15 seconds) an email message in the first communication is transmitted, the message analyzer 232 may determine that the first and second communication sessions have high similarity.

At step 324, if the message analyzer 232 determines that the first and second communication sessions have high similarity, the message analyzer 232 may determine that the first and second communication sessions share a common ground. As previously discussed, the common ground may include one or more of a common topic, a common subject, a common keyword, a common time (or a time common period), or any other common aspect of communication.

權(quán)利要求

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