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Merging communication sessions and communication channels

專利號(hào)
US12200020B2
公開日期
2025-01-14
申請(qǐng)人
Capital One Services, LLC(US VA McLean)
發(fā)明人
Austin Walters; Jeremy Goodsitt; Mark Watson; Vincent Pham; Galen Rafferty; Reza Farivar; Anh Truong
IPC分類
H04L65/1083; G06F40/279; H04L51/04; H04L67/50
技術(shù)領(lǐng)域
session,sessions,user,message,merger,may,common,channel,analyzer,merge
地域: VA VA McLean

摘要

System, apparatus, and methods are described for monitoring communication sessions and determining to merge two or more of the communication sessions sharing a common ground into a common communication session. A common communication channel may be determined for the common communication session. The two or more communication sessions may be merged to generate the common communication session using the common communication channel.

說明書

At step 326, the message analyzer 232 may determine whether the user 2 and the user 3 are related to each other. As previously discussed, for example, the message analyzer 232 may use the communication sessions information of the prior communication sessions to determine whether the user 2 and the user 3 have previously communicated with each other prior to the first and second communication sessions. If it is determined that the user 2 and the user 3 have previously communicated with each other, the message analyzer 232 may determine that the user 2 and the user 3 know each other and are related to each other. As previously discussed, as another example, the message analyzer 232 may use information included in the user profiles of the user 2 and the user 3 to determine whether one of the user 2 and the user 3 is in the other one's contact list. If it is determined that one of the user 2 and the user 3 is in the other one's contact list, the message analyzer 232 may determine that the user 2 and the user 3 know each other and are related to each other.

In addition, the message analyzer 232 may also determine how the user 2 and the user 3 are related. For example, the message analyzer 232 may determine how the user 2 and the user 3 are related respect to the user 1, e.g., relatives to the user 1, coworkers of the user 1, are friends of the user 1, etc. As another example, the message analyzer 232 may determine how the user 2 and the user 3 are related to each other, e.g., being relatives, coworkers, friends, etc. Such a determination may be based on the user profiles of the user 1, the user 2, and the user 3.

權(quán)利要求

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