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Merging communication sessions and communication channels

專利號
US12200020B2
公開日期
2025-01-14
申請人
Capital One Services, LLC（US VA McLean）
發(fā)明人
Austin Walters; Jeremy Goodsitt; Mark Watson; Vincent Pham; Galen Rafferty; Reza Farivar; Anh Truong
IPC分類
H04L65/1083; G06F40/279; H04L51/04; H04L67/50
技術(shù)領(lǐng)域
session,sessions,user,message,merger,may,common,channel,analyzer,merge
地域： VA VA McLean

摘要

System, apparatus, and methods are described for monitoring communication sessions and determining to merge two or more of the communication sessions sharing a common ground into a common communication session. A common communication channel may be determined for the common communication session. The two or more communication sessions may be merged to generate the common communication session using the common communication channel.

說明書

At step 328, the message analyzer 232 may send the session merger tool 234 an indication that the user 1 has opened the first and second communication sessions with the user 2 and the user 3, that the first and second communication sessions share a common ground, and that the user 2 and the user 3 know each other. As discussed previously, the message analyzer 232 may send the session merger tool 234 information about the first and second communication sessions. The information may include one or more of: the common ground of the first and second communication sessions, type(s) of communication channel(s) for the first and second communication sessions, information about the relationship between the user 2 and the user 3 (e.g., how the user 2 and the user 3 are related), times associated with the first and the second communication channels, content lengths of the first and the second communication channels, messages included the first and the second communication channels, or any other information about the first and second communication sessions.

權(quán)利要求

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